*This Process is in the process of changing.*

The process should be that Payroll does their own troubleshooting, and then escalates it to IT if they are not in PeopleNet.

Find out what the error logs are from the correct folders:

PeopleNet Error Alert Emails or \\allmedstaffing.com\shared\PeopleNetExport

Then search for the assignment number in the AMP or Locums folder accordingly. 

Juan says that he can have the PeopleNet Export Errors come through in a different format in an Excel spreadsheet, but we have not be able to assign that project to him yet.

We need to get on the same page with Accounting on how this process is going to work. Right now there is a lot more work and a lot more delays than is necessary. 

From PeopleNet Login, go to Unapproved Time to research something that went to the wrong timecard approver.

Then go to View All Communications" and you can see all emails that went out. 

Should we make some training for Accounting? A meeting will be had to 

If the ticket comes from Production, does not include details, forward to accounting. 

If accounting send the ticket but does not include the error log, ask for it. 

If Accounting has questions about User Defined Fields or 1staff back office integration, there is a spreadsheet on the TSG folder "All Medical 1staff Back Office Integration v11". 


Example of an Import Error alert:

-----Original Message-----

Sent: Monday, July 30, 2018 3:07 PM
Subject: XML Import Error has occurred

7/30/2018 3:07 PM AS0016114 E:\GP_PAM_Import\AMP\TEMP_AS0016114_2018_07_30_150117.XML Consult the Event Viewer for more error details System.Data.SqlClient.SqlException: Incorrect syntax near the keyword 'where'.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsPars 16.1.210.1



Problem

Assignment not importing to PeopleNet.



Solution

Go to the new Import Folders:


Look under success or rejected and search the temp_AS###### for regular employees or Perm_AS###### for direct hire to find the file.

If it was rejected, you can look at the error log file. 

Check PAM error emails and search for the assignment #. 

If there are a number of items outside of folders in queue, that would indicate a back log. In this case, have either Juan or Rob restart the GP import process for the business unit you need AMP or Locums. 

This error "Incorrect syntax near the keyword 'where'." usually means that there is missing data.

Check the assignment for the following:
    Account Position matches the one on the job order,
    Active rate, and active exception rates
    Assignment is active
    Dates on assignment match dates on the schedule.
Then use the Update Modified On Date workflow to modify the assignment, and then start the back office feed.

Check in about 10 minutes to see if that feeds to the back office successfully this time.

__________________________________________________________________________


If not in PeopleNet - Check if they have reached out to Accounting